第一部分：招呼顾客 1， Good morning ，sir。

Can I halp you ? 先生，早上好，我能为您效劳吗？ 2， Good afternoon , madam ,May I halp you ? 太太，中午好， 您想买什么？ 3， Good evening ,miss , What can I do for you ? 小姐，晚上好，您需要什么？ 4， Welcome to our countelr. 欢迎光临本柜 5， Welcome to XX plaza . 欢迎光临XX广场 6， Please take your time . 请随便看看 Conversation A S:sales (营业员) C:Customer(顾客) 7， S：Good morning ，sir。

Can I halp you ? 先生，早上好，您想买什么？ C:I’m thinking of buying a toy for my son. 我想给我儿子买个玩具。

S:May I know how old is he?他几岁了？ C:He’ll be six next Sunday. The toy is for his birthday. 下个星期天他就六岁了，玩具是作为他的生日礼物。

S:I see .How about this one? 我明白了，这个怎么样？ Conversation B S：Welcome to counter madam .what can I do for you ? 欢迎光临本柜，你想买什么？ C:I’m just looking around .我只是随便看看。

S：Please take you time .If any thing you like ,just let me now . 请随便看看，如果看中什么，请告诉我。

C:Ok I will . thank you .谢谢，我会的。

Exercise 1 练习当外宾走到你面前时，如何向顾客打招呼，员工之间相互练习。

第二部分：指路 1． Go straight on ,then make a left turn ,you”ll find the toilet 请笔直走，再向左转，你会找到洗手间的。

2.The Infornation Desk is on the first floor .(Ground floor) 总服务台在一楼。

3.Please go downstairs.(upstairs)请下（上）楼。

4.You can take the escalator up to the 5th floor. 你可以乘坐电梯到五楼。

5.Follow me ,please .请随我来。

6、Thls way,Please. 这边请。

7、You will not miss it. 你不会错过的。

8、Where is the sport-department?-It’on the flfth floor. --体育用品在几楼？---在五楼。

9、The cashler is on thls wsy. 收银台在那边。

10、It’s on you right hand slde. 在你的右手边。

ConVersation C:Excuse ms,could you tell me where the sport-department is? 劳驾，请问体育用品在几楼？ S:It’s on the 5th floor,you may take the escalator to. 在五楼，你可以乘座电梯上去。

C:Thank you,By the way,how can I find the tollet? 谢谢你，顺便问一下，男士洗手间在哪？ S:Taka a left turn,then go straight on,It’s on your right hand slde ,You will not miss it. 请向左转，然后笔直向前走，它就在你的右手边，你不会错过的。

C:Thanks a lot. 谢谢！ S:You are welcome . 没关系！ Exercise 员工之间练习指示方向。

第三部分：推荐商品 Do you want me to show you something? 你想看些什么？ 2、 Which one do you like? 你喜欢哪一个？ 3、 Are you interested in any speclal brand?你是否对特别的品牌感兴趣？ 4、 May I know what you like?请告诉我你看中了什么商品？ 5、 Would you like this one,which I recommend to you?你喜欢我推荐的这件商品吗？ 6、 It’a world-famous brand.这是国际名牌。

7、 I think it looks good on you.我觉得你穿这件很人合适。

8、 It is the most popular color this year.这是今年最流行的颜色。

9、 This brand is suitable for young people.这个品牌适合年轻人。

10、 It seems you are interested in …..?你好象对这件商品感兴趣？ 1 Do you have something like this?你们有没有象这样的东西？ 12、 Here you are. 给你。

下面是另一部分的： 您有什么需要吗？ Can I help you? May I help you? What can I show you? What can I do for you? Anything I can do for you? Can I be of any assistance to you? 有人招呼您了吗？ Are you being served? Are you being seen to? Have you been taken care of? 您想买些什么？ Do you want to buy something here? 您想看什么样的？ What kind would you like? What kind would you like to see? 您喜欢什么样的？ What style do you prefer? 您觉得这个款式怎样？ How do you like this pattern? What about this pattern? How do you think of this design? 希望能帮到你哦~~~。